Get the Support You Deserve
Take control with the help of a personalized care team.
You’re Never Alone with VillageHealth
The program delivers information and tools at the right time to help you spend less time worrying about your health and more time enjoying the things you love. Here’s what to expect at every stage:
Management and education for conditions such as diabetes and hypertension
For some patients, access to a personalized care team who does regular check-ins
Education about kidney disease and, if needed, treatments like home dialysis and transplant
Care coordination with your different doctors and, if needed, dialysis clinic
Help with diet, medication and medical equipment management
Immunization, health metric and lab value tracking
What Patients Are Saying
Frequently Asked Questions
Q. How do I activate the VillageHealth program and get started?
A. Call the VillageHealth enrollment team at 1-800-767-0063 (TTY users: 711) to talk with one of our knowledgeable enrollment specialists to get your questions answered and see what our VillageHealth integrated care team can help you with today.
Q. How do I become eligible to participate in the VillageHealth program?
A. If you have kidney disease and participate in a health plan or accountable care organization (ACO), you might be eligible for VillageHealth. To find out if you are eligible, call your insurance provider.
Q. How can I verify that my health insurer endorses the VillageHealth program?
A. Using the phone number provided on the back of your insurance card, contact your health insurance company to ask them about VillageHealth.
Q. Why didn’t my health insurance company inform me about this program?
A. Oftentimes there are numerous benefits offered by health plans. If you look at your plan documents, you will most likely find information on VillageHealth, or you can contact your health insurance company to confirm the VillageHealth program is included in your benefits.
Q. Do I have to pay anything to participate in the VillageHealth program?
A. No. The VillageHealth program is provided by participating health plans and accountable care organizations (ACOs) at no cost to members who meet the eligibility criteria for the program.
Doctors and Care Team
Q. Will I still be able to see the same doctors and/or go to the same dialysis clinic?
A. Participation in the program does not require you to change doctors or dialysis clinics, provided they are participating providers under your health plan or ACO. Please refer to your health plan or ACO for a current list of participating doctors, dialysis clinics and other health care providers.
Q. Will my doctors know that I'm participating in VillageHealth?
A. Yes. Your integrated care nurse, in partnership with your health plan or ACO, will contact your doctors to tell them you are participating in the program.
Q. When should I call my VillageHealth nurse?
A. Your integrated care nurse is here to support you. If you have questions about your medical care (such as medications and diet) or need help to better understand your doctor's care plan, your integrated care nurse is a call away. If you need help scheduling vaccinations or doctor visits, don’t hesitate to call your integrated care nurse. If you aren't feeling well or are going to the hospital, please notify your nurse and if your medical needs are urgent call 911 first.
In Case of Emergency
Q. What do I do in an emergency?
A. In an emergency, call 911 and get help at the nearest hospital. After you get treatment, you can reach an integrated care nurse seven days a week, 24 hours a day by calling 1-800-767-0063 (TTY 711). Be sure to tell all of your doctors, your dialysis clinic and VillageHealth about your emergency care.
Q. Will my eligibility to receive a transplant be affected if I participate in the program?
A. No. We encourage you to complete evaluation and testing to remain active on the transplant list.
Q. How does the VillageHealth program use my personal health information?
A. VillageHealth requires the same access to information about your health as your doctors, health plan or ACO, and will often request information from your dialysis center, nephrologist, primary care physician or others. We strictly follow HIPAA requirements for the safety and security of your personal health information. We will not use your information for any sales or third-party marketing activities.
Q. Does VillageHealth promote specific products?
A. No. VillageHealth has no financial arrangements with other organizations to advertise, market or promote other products or services. VillageHealth does not advertise, market or promote specific products or services to patients or providers.