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Frequently Asked Questions (FAQs)

Q. How do I become eligible to participate in the VillageHealth program?

A. If you have kidney disease and participate in a health plan or ACO, you might be eligible for VillageHealth. To find out if you are eligible for VillageHealth, call 1-800-767-0063 (TTY users: 711). We are available 24 hours a day, 7 days a week to assist you.

 


 

Q. Do I have to pay anything to participate in the VillageHealth program?

A. No. The VillageHealth program is provided by participating health plans and ACOs at no cost to people with kidney disease or members who meet the eligibility criteria for the program.

 


 

Q. Will I still be able to see the same doctors and dialysis clinic?

A. Participation in the program does not require you to change doctors or dialysis clinics, provided they are participating providers under your health plan or ACO. Please refer to your health plan or ACO for a current list of participating doctors, dialysis clinics and other healthcare providers.

 


 

Q. Will my doctors know I'm participating in VillageHealth?

A. Yes. Your VillageHealth nurse, in partnership with your health plan or ACO, will contact your doctors to tell them you are participating in the program.

 


 

Q. When should I call my VillageHealth nurse?

A. Call your nurse when you:

  • Aren't feeling well and need help
  • Have questions about your medicines, foods, and treatment choices
  • Don’t understand your doctor’s plans for your care
  • Need help scheduling vaccinations and routine check-ups
  • Want help asking about your health plan or ACO benefits
  • Are going into the hospital
  • Want to know more about diabetes, high blood pressure, the kidneys and your medical care

Call VillageHealth toll-free at 1-800-767-0063 (TTY 711). We're here seven days a week, 24 hours a day.

 


 

Q. What do I do in an emergency?

A. In an emergency, call 911 and get help at the nearest hospital. After you get treatment, you can reach a VillageHealth nurse 7 days a week, 24 hours a day by calling 1-800-767-0063 (TTY 711). Be sure to tell all your doctors, your dialysis clinic and VillageHealth about your emergency care.

 


 

Q. How do I use VillageHealth services?

A. Simply contact your VillageHealth nurse or care coordinator. If you’re not sure who your nurse or care coordinator is, call us at 1-800-767-0063 (TTY users: 711). We are available 24 hours a day, 7 days a week to assist you.

 


 

Q. How does the VillageHealth program use my personal health information?

A. VillageHealth requires the same access to information about your health as your doctors, health plan or ACO. We strictly follow HIPAA requirements for the safety and security of your personal health information. We will not use your information for any sales or third-party marketing activities.

 


 

Q. Will my eligibility to receive a transplant be affected?

A. No. We encourage you to complete evaluation and testing to remain active on the transplant list.

 


 

Q. Does VillageHealth promote specific products?

A. No. VillageHealth has no financial arrangements with other organizations to advertise, market or promote products or services. VillageHealth does not advertise, market or promote specific products or services to patients or providers.

Patient Stories

"The VillageHealth program is like having an angel...."
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Caregiver for Vickie
"I got my life back thanks to VillageHealth...."
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David
"When I was in the hospital, my VillageHealth Nurse was my lifeline...."
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Eleanor
"Support from knowledgeable, intelligent nurses that care about me...."
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Nicholas
"Thanks to the personal interest in my health from the VillageHealth team...."
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Margaret
"I appreciate not having to go to the emergency room for treatment. ..."
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William
"I am doing better medically because of the education and support of this program...."
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Ann
"The nurses are always on top of my condition...."
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Salvatore

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