• Frequently Asked Questions

  • Frequently Asked Questions

Questions about the VillageHealth program? Here are some frequently asked questions and their answers.

Frequently Asked Questions

Connect with VillageHealth

Connect with VillageHealth

How do I know if VillageHealth is a part of my insurance benefits?

Many health insurance companies include this program in their benefits. To see if yours does:

  • Call the phone number on the back of your insurance card and ask about VillageHealth.
  • Ask your kidney doctor if it is an option for you.
  • Look at your insurance plan to see if it is a part of your benefits.

Who is VillageHealth for?

If you have a chronic (long-lasting) health condition and health insurance, you may be eligible for VillageHealth.

What to Expect From VillageHealth

What to Expect From VillageHealth

What should I expect during the first call?

In your first call, you will talk to an engagement specialist who will explain the program and get to know you and your health goals. We want to understand your needs and how we can help.

What will happen after the first call?

After the call, we will:

  • Work with your doctors to learn more about your health and care plan.
  • Follow up with you to make sure you get what you need.
Cost of VillageHealth

Cost of VillageHealth

Will I have to pay for VillageHealth?

No. If VillageHealth is a part of your health insurance, you will not pay anything.

Other Questions

Other Questions

By using the VillageHealth benefit, will my health care or insurance benefits change?

No. Using the VillageHealth benefit will not change:

  • The doctors you see
  • The care you get
  • Your insurance benefits
  • Your benefits in the future

How does VillageHealth use my personal health information?

Your privacy is important to us. VillageHealth protects your Personal Health Information. For information about how we protect and use it, see our Notice of Privacy Practices.

Connect with VillageHealth

How do I know if VillageHealth is a part of my insurance benefits?

Many health insurance companies include this program in their benefits. To see if yours does:

  • Call the phone number on the back of your insurance card and ask about VillageHealth.
  • Ask your kidney doctor if it is an option for you.
  • Look at your insurance plan to see if it is a part of your benefits.

Who is VillageHealth for?

If you have a chronic (long-lasting) health condition and health insurance, you may be eligible for VillageHealth.

What to Expect From VillageHealth

What should I expect during the first call?

In your first call, you will talk to an engagement specialist who will explain the program and get to know you and your health goals. We want to understand your needs and how we can help.

What will happen after the first call?

After the call, we will:

  • Work with your doctors to learn more about your health and care plan.
  • Follow up with you to make sure you get what you need.

Cost of VillageHealth

Will I have to pay for VillageHealth?

No. If VillageHealth is a part of your health insurance, you will not pay anything.

Other Questions

By using the VillageHealth benefit, will my health care or insurance benefits change?

No. Using the VillageHealth benefit will not change:

  • The doctors you see
  • The care you get
  • Your insurance benefits
  • Your benefits in the future

How does VillageHealth use my personal health information?

Your privacy is important to us. VillageHealth protects your Personal Health Information. For information about how we protect and use it, see our Notice of Privacy Practices.