• Frequently Asked Questions

  • Frequently Asked Questions

How can VillageHealth help you? Select an option below to learn more:

Staying healthy

Staying healthy

You can count on personalized support from your care team. They can help you learn how to stay healthy, manage your health issues, share tips on foods that support your health, and help you meet your health goals.

Managing my health problems

Managing my health problems

Learn more about managing your health, eating a healthy diet for your condition, setting personal health goals and more. And, your VillageHealth care team can help share changes in your health with your doctors.

Addressing kidney concerns

Addressing kidney concerns

Learn about treatment options, such as home dialysis, in-center dialysis and transplant. Get personalized care coordination between your doctors and dialysis center. Your VillageHealth care team can help answer questions and needs that come up in between office and dialysis.

“My nurse has a keen understanding of what I am going through and is always supportive.”

—David, VillageHealth Patient

Frequently Asked Questions:

Getting Started

Q. How do I activate the VillageHealth program and get started?

A. Call VillageHealth at 1-800-767-0063 (TTY users: 711) to talk with one of our specialists and get your health questions answered.

Q. What should I expect?

A. During your first call, they’ll take the time to get to know you, your health goals, any concerns you have, and where you’d like support. They’ll continue to follow up with you and work directly with your doctors to help you map your health care and make sure you receive the time and attention you need.

Q. How do I become eligible to participate in the VillageHealth program?

A. If you have a chronic condition and participate in a health plan, Medicare or Medicaid program, you might be eligible for VillageHealth. To find out, call your insurance provider or kidney doctor.

Q. How can I verify that my health insurer endorses the VillageHealth program?

A. Call the number on the back of your insurance card and ask them about VillageHealth.

Q. Why didn’t my health insurance company inform me about this program?

A. Health plans offer numerous benefits. If you look at your plan documents, you will likely see information on VillageHealth. Or, you can contact your insurance provider to confirm the VillageHealth program is included in your benefits.

Payments

Q. Do I have to pay anything to participate in the VillageHealth program?

A. No. The VillageHealth program is paid for by participating health plans, Medicare and Medicaid and is included in your current benefits. It will not change your benefits, the doctors you see or future health coverage.

Doctors and Care Team

Q. Will I still be able to see the same doctors and/or go to the same dialysis clinic?

A. Yes. Participation in the program does not require you to change doctors or dialysis clinics. You can still go to any doctor, hospital, or other health care provider that accepts your health insurance.

Q. Will my kidney doctor know that I'm participating in VillageHealth?

A. Yes. If you are a Medicare patient, your kidney doctor participates directly with this Medicare benefit. You can also visit the “Programs” tab for a detailed list of participating kidney doctors by market under the Comprehensive Kidney Care Contracting (CKCC) section. If you have Medicaid or another insurance provider, your VillageHealth nurse, in collaboration with your health plan, will contact your doctors to tell them you are participating in the program.

Q. When should I call my VillageHealth nurse?

A. Your VillageHealth nurse is here to support you. Call them if you:

  • Have questions about your medical care (such as medications and diet)
  • Need help to understanding your doctor's care plan
  • Would like to schedule vaccinations or doctor visits

If you aren't feeling well or are going to the hospital, please notify your nurse. Call 9-1-1 if your medical needs are urgent.

In Case of Emergency

Q. What do I do in an emergency?

A. In an emergency, call 9-1-1 and get help at the nearest hospital. After you get treatment, you can call your VillageHealth care nurse at 1-800-767-0063 (TTY 711) for help with your needs after. Be sure to tell all of your doctors, your dialysis clinic (if applicable) and VillageHealth about your emergency care.

Other

Q. Will my eligibility to receive a transplant be affected if I participate in the program?

A. No. We encourage you to complete evaluation and testing to remain active on the transplant list. And, your VillageHealth care team can answer your questions about transplant and support your health care needs to stay active on the list.

Q. How does the VillageHealth program use my personal health information?

A. Your privacy is important to us. VillageHealth teammates are trained on the appropriate way to handle your private health information. For more information about how we handle your personal information, see our privacy policy.

Q. Does VillageHealth promote specific products?

A. No. VillageHealth has no financial arrangements with other organizations to advertise, market or promote other products or services. VillageHealth does not advertise, market or promote specific products or services to patients or providers.