Q. How do I activate the VillageHealth program and get started?
A. Call VillageHealth at 1-800-767-0063 (TTY users: 711) to talk with one of our specialists and get your health questions answered.
Q. What should I expect?
A. During your first call, they’ll take the time to get to know you, your health goals, any concerns you have, and where you’d like support. They’ll continue to follow up with you and work directly with your doctors to help you map your health care and make sure you receive the time and attention you need.
Q. How do I become eligible to participate in the VillageHealth program?
A. If you have a chronic condition and participate in a health plan, Medicare or Medicaid program, you might be eligible for VillageHealth. To find out, call your insurance provider or kidney doctor.
Q. How can I verify that my health insurer endorses the VillageHealth program?
A. Call the number on the back of your insurance card and ask them about VillageHealth.
Q. Why didn’t my health insurance company inform me about this program?
A. Health plans offer numerous benefits. If you look at your plan documents, you will likely see information on VillageHealth. Or, you can contact your insurance provider to confirm the VillageHealth program is included in your benefits.